Terms and Conditions

Last Updated: 08th November 2025

1. Introduction

Welcome to GenSurgInterviews.com ("we," "our," "us," or "the Website"). These Terms and Conditions ("Terms") govern your access to and use of our website and services, including our ST3 General Surgery Interview Question Bank, video content, and mock interview materials.

By accessing or using GenSurgInterviews.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Please read these Terms carefully before using our services.

2. Eligibility

Age Requirement

You must be at least 18 years old to use our services. By creating an account or making a purchase, you confirm that you are 18 years of age or older.

Professional Use

Our services are designed for medical professionals and trainees preparing for ST3 General Surgery interviews. By using our services, you confirm that you are using them for legitimate educational and professional development purposes.

3. Account Registration

Creating an Account

To access our paid content, you must create an account by providing:

Your full name
A valid email address
A secure password

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You agree to:

Keep your password secure and not share it with others
Notify us immediately at support@gensurginterviews.com if you suspect unauthorized access to your account
Accept responsibility for any activity that occurs under your account

We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used inappropriately.

4. Purchase and Payment

Pricing

Our ST3 General Surgery Interview Question Bank is available for a one-time payment of £99, which provides 12 months of full access to all content.

Prices are displayed in British Pounds (GBP) and include all applicable taxes unless otherwise stated.

Payment Methods

We accept payment through:

Wix Payments
Google Pay
Apple Pay

All payments are processed securely through third-party payment processors. We do not store your complete credit card information on our servers.

Payment Confirmation

Upon successful payment, you will receive:

An automated payment confirmation email
Immediate access to all purchased content
Your account will be activated for 12 months from the date of purchase

Refund Policy

14-Day Money-Back Guarantee

We stand behind the quality of our question bank. If you're not satisfied with your purchase, you may request a full refund within 14 days of your purchase date.

How to Request a Refund: To request a refund, you must:

Email support@gensurginterviews.com within 14 days of your purchase date
Include your registered email address and order confirmation
Provide a brief reason for your refund request
Allow 5-7 business days for refund processing

Refund Conditions:

Refunds are processed to the original payment method
Your account access will be revoked immediately upon refund approval
You must cease all use of our materials and delete any cached content
Each user is entitled to one refund per purchase

Refusal of Refunds: We reserve the right to deny refund requests if we detect:

Abuse of the refund policy (multiple purchases and refund requests)
Evidence of content copying, sharing, or unauthorized distribution
Screenshots, recordings, or other captures of content
Violation of our Terms and Conditions
Fraudulent activity or payment disputes

All refund requests are reviewed individually and handled in accordance with UK consumer protection laws.

Free Samples Available: We strongly encourage you to review our free sample questions (available for Clinical, Management, and Portfolio stations) before making a purchase to ensure our content meets your needs and expectations.

Failed Payments

If your payment fails or is declined, access to paid content will not be granted. Please contact your payment provider or try an alternative payment method. If you continue to experience issues, contact us at support@gensurginterviews.com.

5. Access and Subscription Period

Access Duration

Upon purchase, you will receive 12 months of unlimited access to:

54 interview questions with detailed model answers
Video demonstrations of mock interviews for each station type
Interview preparation strategy videos from top-ranked trainees
All materials covering Clinical, Management, and Portfolio stations

Access Limitations

Your access is for personal use only. You may not:

Share your login credentials with others
Allow multiple people to access content using your account
Provide access to others through any means (screenshots, recordings, copies, etc.)
Access content on behalf of others or for group use

Account Expiry

After 12 months, your access to paid content will expire. You may purchase renewed access at the then-current price.

Your account information will be retained indefinitely unless you request deletion, allowing you to easily renew access in the future without re-registering.

Early Termination

We reserve the right to terminate or suspend your access immediately, without prior notice or refund, if you breach these Terms.

6. Intellectual Property Rights

Ownership

All content on GenSurgInterviews.com, including but not limited to:

Question bank materials and model answers
Video content and mock interviews
Our proprietary answer framework and methodology
Text, graphics, images, and logos
Website design and layout
All educational materials and resources

...is owned by or licensed to GenSurgInterviews.com and is protected by UK and international copyright, trademark, and other intellectual property laws.

Limited License

Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our content solely for your personal educational and professional development purposes during your active subscription period.

Prohibited Uses

You may not:

Copy, reproduce, duplicate, or transcribe any content from the Website
Distribute, publish, transmit, or share content with others in any format
Modify, adapt, translate, or create derivative works from our content
Use our content for commercial purposes or financial gain
Download, save, or store content beyond temporary caching by your browser
Screenshot, screen record, photograph, or otherwise capture our content
Print or create physical copies of our materials
Use automated systems (bots, scrapers, crawlers) to access our content
Reverse engineer or attempt to extract source code from our materials
Upload our content to any file-sharing platforms or cloud storage for others to access
Use our framework or methodology in commercial products or services

Enforcement

Any unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in:

Immediate termination of your account without refund
Legal action to protect our intellectual property rights
Claims for damages and recovery of legal costs

We actively monitor for content sharing and copyright infringement.

7. User Conduct

By using our services, you agree to:

Acceptable Use

Use the Website and content lawfully and appropriately
Respect intellectual property rights at all times
Maintain the security and confidentiality of your account
Provide accurate and truthful information when creating your account
Use content solely for personal interview preparation

Prohibited Conduct

You must not:

Violate any applicable laws or regulations
Infringe on our or others' intellectual property rights
Share your account credentials or purchased content with others
Create multiple accounts to circumvent access restrictions
Use the Website to harm, harass, threaten, or impersonate others
Attempt to gain unauthorized access to our systems or other users' accounts
Introduce viruses, malware, or other harmful code
Interfere with, disrupt, or overload our services or servers
Engage in any fraudulent activity or payment disputes in bad faith
Misrepresent your identity or affiliation
Use our content to create competing products or services

Violation of these conduct rules may result in immediate termination of your account without refund and potential legal action.

8. Content Accuracy and Disclaimer

Educational Purpose

Our question bank and materials are designed to assist with ST3 General Surgery interview preparation. While created by specialty trainees who ranked 2nd and 4th nationally with interview scores of 99% and 97% respectively, our content is for educational guidance only.

No Guarantees

We make no guarantees or warranties regarding:

Interview success or specific outcomes
Acceptance into any training program or deanery
Achievement of specific scores or rankings
Accuracy of predictions about future interview questions
Completeness of coverage for all possible interview scenarios

Your interview performance depends on multiple factors beyond our materials, including your clinical knowledge, communication skills, and interview-day performance.

Content Currency

Interview formats, requirements, and expectations may change. While we strive to keep our content current and accurate, we do not guarantee that all information reflects the most recent changes to the ST3 recruitment process.

Users are responsible for staying informed about current recruitment requirements and interview formats through official channels.

Medical Information

Our content contains clinical information for educational and interview preparation purposes only. It should not be used as a substitute for:

Professional medical judgment in real clinical situations
Current clinical guidelines or protocols
Consultation with senior colleagues
Independent verification from authoritative medical sources

Always follow current evidence-based guidelines and your institution's protocols in actual patient care.

Personal Responsibility

You are solely responsible for your interview preparation, performance, and outcomes. Our materials are tools to assist your preparation, not a complete or exclusive preparation strategy.

9. Testimonials and Success Stories

User Submissions

If you provide a testimonial, review, or success story, you grant us a perpetual, worldwide, royalty-free license to:

Display your testimonial on our website and marketing materials
Use your testimonial in promotional communications
Include your name, training grade, and deanery (only with your explicit approval)
Edit your testimonial for length, clarity, or grammar while maintaining its substance and meaning

Withdrawal of Consent

You may request removal of your testimonial at any time by contacting support@gensurginterviews.com. We will remove it from active display within 30 days of your request.

Please note that testimonials may remain in archived marketing materials or third-party platforms where they were previously published.

Authenticity

All testimonials displayed on our website are genuine and from real users. We do not fabricate, materially alter the meaning of, or incentivize user feedback.

10. Third-Party Services and Links

Payment Processors

We use third-party payment processors (Wix Payments, Google Pay, Apple Pay) to handle all financial transactions. Your use of these services is subject to their respective terms and conditions and privacy policies, which we encourage you to review.

We are not responsible for the performance, security, or practices of these third-party payment services.

External Links

Our website may contain links to external websites, resources, or services (such as NHS recruitment websites, medical reference materials, or educational resources). We provide these links for convenience only.

We are not responsible for:

The content, accuracy, or practices of third-party websites
Any loss, damage, or issues arising from your use of external sites
The availability or functionality of linked resources
Privacy practices of external websites

We recommend reviewing the terms and privacy policies of any third-party services you access through our links.

Third-Party Content

Any third-party content, references, or recommendations provided on our website are for informational purposes only and do not constitute endorsements.

11. Limitation of Liability

To the Maximum Extent Permitted by Law:

No Warranties Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Warranties of non-infringement
Warranties of accuracy, reliability, or completeness
Warranties of uninterrupted or error-free service
Warranties regarding the quality or suitability of our content

Limitation of Liability GenSurgInterviews.com, its creators, contributors, and affiliates shall not be liable for any:

Direct, indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, opportunities, or goodwill
Damages resulting from interview performance, outcomes, or career impacts
Technical issues, including website downtime, data loss, or service interruptions
Errors, omissions, inaccuracies, or outdated information in content
Unauthorized access to your account resulting from your failure to secure credentials
Reliance on content for clinical decision-making
Actions taken based on our materials
Failure to achieve desired interview outcomes

Maximum Liability In any event, our total aggregate liability to you for any and all claims arising from these Terms or your use of our services shall not exceed the amount you paid for access (£99).

Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under UK law

Basis of the Bargain

You acknowledge that we have set our prices and entered into this agreement in reliance upon these limitations of liability, and that the same form an essential basis of the bargain between us.

12. Indemnification

You agree to indemnify, defend, and hold harmless GenSurgInterviews.com, its creators, contributors, affiliates, and any associated parties from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and costs) arising from or related to:

Your breach of these Terms or any applicable law
Your misuse of our services or content
Your violation of any third-party rights, including intellectual property rights
Any content you submit, post, or share
Unauthorized sharing of your account or purchased content
Any fraudulent activity or payment disputes initiated by you
Your reliance on our content for clinical decision-making
Any claims by third parties arising from your use of our services

This indemnification obligation survives termination of your account and these Terms.

13. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully.

We collect, use, and protect your personal data in accordance with UK data protection laws (UK GDPR).

Key Privacy Points:

We collect only necessary personal information: name, email, and payment details
We do not send marketing emails or share your data for marketing purposes
We use Google Analytics for website performance analysis
We use cookies for essential functionality and analytics
You have rights regarding your personal data, including access, correction, and deletion
All data is stored and processed in accordance with UK data protection standards

For complete details on how we handle your information, please see our Privacy Policy.

14. Termination

Termination by You

You may stop using our services at any time. To request permanent account deletion, contact us at support@gensurginterviews.com with your registered email address.

Important: Account deletion does not automatically entitle you to a refund. Refunds are only available within 14 days of purchase as outlined in Section 4.

Termination by Us

We reserve the right to suspend or terminate your account and access immediately, without notice or refund, if:

You breach any provision of these Terms
You engage in fraudulent, illegal, or harmful activity
You share your account, login credentials, or content with others
We detect unauthorized use or suspicious activity on your account
You attempt to circumvent our security measures or access restrictions
We are required to do so by law or legal process
We decide to discontinue our services (with reasonable notice where possible)

Effect of Termination

Upon termination for any reason:

Your right to access our services ceases immediately
You must cease all use of our materials and content
You must delete any cached, saved, or stored content from your devices
You remain bound by provisions that should survive termination, including:
- Intellectual property rights and restrictions
- Limitation of liability clauses
- Indemnification obligations
- Dispute resolution procedures
- Any outstanding payment obligations

No Refunds Upon Termination

Important: If we terminate your account for breach of these Terms, you will not be entitled to any refund, even if within the 14-day refund period. Refunds are only available for legitimate dissatisfaction with the product, not for violations of our Terms.

15. Changes to Terms and Services

Modification of Terms

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion.

Changes will be effective when:

We post the updated Terms on our website with a new "Last Updated" date
We notify you via email for significant or material changes

Your continued use of our services after changes have been made constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services immediately.

We recommend reviewing these Terms periodically to stay informed of any updates.

Modification of Services

We reserve the right to, at any time and without prior notice:

Modify, suspend, or discontinue any aspect of our services
Change pricing for new purchases (existing purchases unaffected)
Update, add, or remove content from our question bank
Add or remove features or functionality
Change the structure or format of our materials
Limit or restrict access to certain features

While we will make reasonable efforts to notify users of significant changes, we are under no obligation to maintain any particular features or content indefinitely.

16. Governing Law and Dispute Resolution

Governing Law

These Terms and any disputes arising from or relating to them or your use of our services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

Any legal proceedings relating to these Terms or our services shall be brought exclusively in the courts of England and Wales. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Dispute Resolution

Before initiating any formal legal proceedings, we encourage you to contact us at support@gensurginterviews.com to attempt to resolve any disputes informally and in good faith.

Many disputes can be resolved quickly and amicably through direct communication.

Costs

If any legal action is brought to enforce these Terms, the prevailing party shall be entitled to recover reasonable legal fees and costs.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

The invalid or unenforceable provision shall be replaced with a valid, enforceable provision that most closely reflects the original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and GenSurgInterviews.com regarding your use of our services and supersede all prior or contemporaneous agreements, understandings, representations, and communications, whether written or oral.

No other terms, conditions, or representations shall be binding unless expressly agreed to in writing by us.

19. No Waiver

Our failure or delay in exercising any right, power, or privilege under these Terms shall not constitute a waiver of such right, power, or privilege.

No waiver by us of any breach or default shall be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of GenSurgInterviews.com.

20. Assignment

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms, whether voluntarily or by operation of law, without our prior written consent. Any attempted assignment in violation of this provision shall be void.

We may freely assign, transfer, or delegate our rights and obligations under these Terms without restriction, including to any successor entity in connection with a merger, acquisition, or sale of assets.

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or extreme weather
War, terrorism, civil unrest, or government action
Pandemics, epidemics, or public health emergencies
Internet or telecommunications failures
Cyberattacks or security breaches
Failures of third-party service providers

During any period of force majeure, our obligations shall be suspended, and we will make reasonable efforts to resume normal operations as soon as practicable.

22. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms, please contact us:

Email: support@gensurginterviews.com

Website: GenSurgInterviews.com

We aim to respond to all inquiries within 5 business days during normal circumstances.

For urgent matters, please clearly indicate "URGENT" in your email subject line.

23. Acknowledgment and Acceptance

By creating an account, making a purchase, or using GenSurgInterviews.com, you acknowledge and agree that:

✓ You have read, understood, and agree to be bound by these Terms and Conditions in their entirety

✓ You have read and understood our Privacy Policy

✓ You are at least 18 years old

✓ You will use our services for legitimate personal educational purposes only

✓ You understand that refunds are available within 14 days of purchase for legitimate dissatisfaction

✓ You agree not to share your account or content with others

✓ You understand that our content is for educational purposes and offers no guarantees of interview success

✓ You accept all limitations of liability and disclaimers contained in these Terms

✓ You have had the opportunity to review our free sample questions before purchasing

If you do not agree with these Terms, you must immediately cease using our services.

Effective Date: 08th November 2025

These Terms and Conditions were last updated on 08th November 2025 and apply to all users of GenSurgInterviews.com.