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Privacy Policy

Last Updated: 08th November 2025

Introduction

Welcome to GenSurgInterviews.com ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

This policy applies to all users of GenSurgInterviews.com, including visitors and registered users who purchase our ST3 General Surgery Interview Question Bank.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you create an account or make a purchase, we collect:

  • Name: To identify you and personalize your experience

  • Email address: For account management, transactional communications, and customer support

  • Payment information: Processed securely through our payment processors (Wix Payments, Google Pay, Apple Pay)

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

  • Usage data: Pages visited, time spent on pages, links clicked

  • Device information: Browser type, operating system, IP address

  • Analytics data: Collected through Google Analytics to understand how users interact with our site

We do not collect any sensitive personal data beyond what is necessary for providing our services.

2. How We Use Your Information

We use your personal information for the following purposes:

Account Management

  • Creating and maintaining your user account

  • Providing access to purchased content (question bank, videos, mock interviews)

  • Managing your subscription and access period (12 months from purchase)

Transactional Communications

We will send you essential emails related to:

  • Payment confirmations and receipts

  • Password reset requests

  • Account updates or changes

  • Access credentials and login information

  • Important service announcements

We do not send marketing emails or promotional communications.

Website Improvement

  • Analyzing website usage through Google Analytics to improve user experience

  • Identifying technical issues and optimizing performance

  • Understanding which content is most valuable to users

Legal Compliance

  • Complying with applicable laws and regulations

  • Responding to legal requests or preventing fraud

  • Enforcing our Terms and Conditions

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and collect analytics data.

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

Essential Cookies (Required)

  • Authentication cookies: Keep you logged into your account

  • Security cookies: Protect against fraudulent activity

Analytics Cookies (Can be disabled)

  • Google Analytics: Helps us understand how visitors use our site

  • These cookies collect anonymous data about page views, session duration, and user behavior

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website.

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We share your information only with trusted third-party service providers necessary to operate our website:

Payment Processors (Wix Payments, Google Pay, Apple Pay)

  • Process your payments securely

  • We do not store your full credit card details on our servers

Email Service Provider (Google)

  • Sends transactional emails on our behalf

  • Manages email delivery and communications

Website Hosting (Wix)

  • Hosts our website and stores user data securely

  • Provides essential infrastructure services

Analytics Provider (Google Analytics)

  • Processes anonymized usage data

  • Helps us improve website performance

All service providers are contractually obligated to keep your data secure and use it only for the purposes we specify.

Testimonials

With your explicit permission, we may display your testimonial or success story on our website. We will only include information you have approved, typically your name, training grade, and deanery. You can request removal of your testimonial at any time by contacting us.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GenSurgInterviews.com, our users, or others.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

  • Encryption: All payment information is encrypted using industry-standard SSL/TLS technology

  • Secure hosting: Our website is hosted on Wix's secure infrastructure

  • Access controls: Only authorized personnel have access to user data

  • Regular security updates: We keep our systems up to date with the latest security patches

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

Active Accounts

We retain your personal information for as long as your account remains active and you have access to our services (12 months from purchase date or longer if access is renewed).

Inactive Accounts

After your access period expires, we will retain your account information indefinitely unless you request deletion. This allows you to easily renew access in the future without re-registering.

Account Deletion Requests

You have the right to request deletion of your personal data at any time. Upon receiving your request, we will:

  • Delete your personal information within 30 days

  • Retain only what is legally required (e.g., payment records for tax purposes, typically 6-7 years)

  • Confirm deletion via email once complete

To request account deletion, contact us at support@gensurginterviews.com.

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing

You can ask us to limit how we use your personal data in certain circumstances.

Right to Data Portability

You can request your data in a structured, commonly used format (though we do not currently offer automated data downloads).

Right to Object

You can object to our processing of your personal data for certain purposes.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@gensurginterviews.com. We will respond to your request within 30 days.

8. Age Restrictions

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not use our website or provide any personal information.

If we discover that we have collected information from someone under 18, we will delete it immediately. If you believe we have collected information from a minor, please contact us at support@gensurginterviews.com.

9. International Data Transfers

Our website is operated in the United Kingdom. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK where our servers and service providers are located.

By using our website, you consent to the transfer of your information to the UK and the processing of your information in accordance with UK data protection laws.

10. Third-Party Links

Our website may contain links to external websites (e.g., payment processors, social media, or educational resources). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Notify you via email if changes are significant

  • Post the updated policy on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes have been made constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: support@gensurginterviews.com

Website: GenSurgInterviews.com

We aim to respond to all inquiries within 5 business days.

13. Legal Information

This Privacy Policy is governed by the laws of England and Wales.

Data Controller: GenSurgInterviews.com

Supervisory Authority: If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Effective Date: 08th November 2025

This Privacy Policy was last updated on 08th November 2025 and applies to all users of GenSurgInterviews.com.

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